AWDC’s responsibilities are broad and diverse: from promoting Antwerp as the global hub for natural diamonds to representing the interests of its diamantaires. One crucial part of that mission is ensuring that business can continue safely and smoothly, without unnecessary burdens from security procedures. In this interview with our COO Michaël Geelhand de Merxem, who’s also our head of security, we take a closer look at how AWDC coordinates safety in the diamond district, and what goes on behind the scenes to keep the heart of the industry secure.
Can you briefly explain what AWDC’s role is in terms of security in the Antwerp diamond district?
At AWDC, we mainly coordinate the diamond district security policy and act as a central link between all key stakeholders, including the City of Antwerp, the police, the building owners and all companies in the district.
What does that coordination between the different stakeholders entail to be precise?
AWDC manages the physical security infrastructure in the district: the cameras, access barriers, maintenance, and upgrades. The police operates the systems and uses the security infrastructure to regulate the access to the district, and to perform their policing duties as well. Both AWDC and the police manage the vehicle access to the district, for which applications can be made via the dedicated District Access website. . But security and safety is much more than cameras and barriers. We keep track of all incidents and risks, and continuously monitor the security context. Gather information and intelligence, and distribute it on a need-to-know basis. Involve key stakeholders such as building managers, secured transport providers, private security firms and insurance brokers and surveyors. And we discuss potential improvements to the situation with the City of Antwerp and its local police force.
Do you share important security tips with the sector?
Definitely. We support the community by sharing good practices and helping shape the security policy around personal safety, property protection, and more. For example, we recently coordinated the annualfire evacuation drill with all buildingsin the Diamond District. Security and safety tips are communicated via the regular AWDC channels, such as this Diamond Digest or posters in the various buildings.
What kind of threats are being monitored and how does that work?
We monitor both general safety and global events that may have local repercussions, such as geopolitical tensions or terror threats. We stay in close contact with the police and discuss scenarios such as lone wolves or regional crime spikes. If industry-related crime surges in nearby countries, or communities that are important to the diamond industry are threatened, we evaluate the risk and prepare accordingly. We have frequent meetings with both local and specialized police units. The local team (DIA-ISRA) focuses on day-to-day presence and patrolling, while the GOUDI team handles investigative cases, from fraud and theft to complex criminal offenses. GOUDI also receives sector-specific training from us, so they know the industry they’re protecting better.
How do you lower the threshold for reporting incidents?
Many people feel more comfortable approaching AWDC before going to the police. We act as a trusted intermediary. While we always advise formal police reports, we help people express concerns discreetly and can escalate matters when needed. Confidentiality is our core principle. We do encourage our community to reach out to the police and file reports whenever situations arise. And don’t forget: time matters. If you are witnessing a suspicious situation, it’s always a good idea to immediately reach out to AWDC or the police. The unit stationed in the Hoveniersstraat has a direct number, which can be accessed during working hours: +32 3 432 16 20
Can you say that the diamond district is a safe area today?
Crime rates are very low. Most incidents occur around Central Station, not within the three secured streets. Typical incidents like pickpocketing or fraud are minimal here. The tight security, reputation-based industry, and multiple safeguards contribute to a very secure environment.
Are there any growing concerns?
Cybercrime is definitely on the rise. Unlike physical crimes, it’s harder to detect and tackle. We plan to organize sessions with experts at upcoming AWDC Cafés to raise awareness and provide guidance. From phishing and ransomware to fraud, we notice digital risks are becoming more of a major threat. A first session will be scheduled on Thursday, October 30th. Keep an eye on the AWDC website to learn more about it.
How can the sector help to keep this area as safe as possible?
Keep your eyes open and report anything suspicious — better too much than too little. Share it with AWDC, the local police force or your building manager.
What’s next on the security agenda?
We’re of course planning the cybercrime awareness sessions, and based on feedback from stakeholders, we’re also considering training on emergency response teams within buildings. The main takeaway? Stay alert, speak up, and know that AWDC is here to support the community.
