What you need to know as a Retailer

 

8. How You, as a Retailer, Can Help the Consumer

You are a bridge between the diamond's origin and its final story. Here’s how to empower your clients:

  • Clarify terminology. Use the correct legal descriptors: “natural diamond” vs “laboratory-grown”, “synthetic”, or “laboratory-created.” Avoid vague or misleading terms like “real”, “cultured”, or “authentic.”
  • Disclose transparently. As of May 1, 2023, in Belgium, it is mandatory to inform clients in writing whether a diamond is natural or synthetic, whether it is treated or untreated, and to provide the weight and number of stones.
  • Demystify certification. Explain the 4Cs (Color, Clarity, Cut, and Carat) and why a certificate from GIA, IGI, or HRD Antwerp is crucial.  
  • Discuss resale value. Be honest about depreciation. Natural diamonds tend to retain most of their value; synthetics do not.
  • Present both options, but highlight context. For milestone purchases, such as engagements, anniversaries, and heirlooms, consumers may prefer the timeless legacy of natural diamonds. For trend-driven or budget-conscious buyers, LGDs might be a more suitable option.
     

But most importantly, lead with listening. Ask the client what matters to them: sustainability, value, meaning, or origin. 

Analogies that could be used in the argument for Natural vs Synthetic Diamonds: 

  • Are you looking for the original Mona Lisa, or the print version from the Louvre gift shop?
  • Are you looking for Champagne, from the Champagne region of France, made using the méthode Champenoise, or store-brand sparkling wine? 
  • Are you looking for Parmigiano Reggiano (also known as Parmesan), from the Parma region of Italy, or a store-hard grating cheese? 

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